Frequently Asked Questions

Cancellation fees are as follows.
■6-4 days before your stay:10% of room rate
■3 days to 2 days before your stay:30% of room rate
■The day b…Continue reading

I am sorry.
There is only one room key.

Yes, certainly.
Please contact the front desk.

The bath in the room is not a hot spring.
The hot spring is a large public bath on the top floor.

There is basically no room other than Western-style rooms and Japanese-style + Western-style rooms.
Please use the large communal bath on th…Continue reading

Yes.All rooms have shower toilets.

Yes.All rooms are available.

From the Japanese-Western style room, you can see Mt Fuji
The Japanese-style rooms, except for the other twins, overlook the Kano River and …Continue reading

It is possible until the day before check-in.
Please contact us by phone (055-948-1095).
Please understand that a cancellation fee may apply…Continue reading

Yes.It can be changed depending on the availability.
Please follow the change procedure from each reservation site.
However, plan and conten…Continue reading

Yes.It can be changed depending on the availability.
Please follow the change procedure from each reservation site.
However, plan and conten…Continue reading

I am sorry.
No pet is allowed.

It will be stored at the front desk.
When sending, please write the date of stay and the name of the guest on the form.
We would appreciate …Continue reading

The front desk can handle this matter.
We also accept luggage storage after check-out, so please feel free to ask.

Check-in is usually from 14:00 and check-out is at 10:00.

For guests with dinner, please check-in by 18:00, as the final start time for dinner is 18:00.(※If you check in after 18:30, dinner cannot b…Continue reading

Every room has an air refrigerator. There are vending machines on the 1st and 7th floors of this facility, so you can put alcohol and juice …Continue reading

All rooms are non-smoking. Smoking is not allowed in the rooms, but there are smoking areas on the 1st and 7th floors of the property.

Although it is possible to move by wheelchair within this facility, there is no room for fully barrier-free service, so it seems that assist…Continue reading

In-room safe (free) Other, we will keep you at the front desk. (From 7:00 to 21:00)

Internet connection service using wireless LAN can be used for free in all guest rooms. We do not have a PC so please bring it.

"You can enjoy different views depending on the type of room.
【Japanese-style room】
Kano River, you can see the Amagi / Hakone Mountains du…Continue reading