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  2. Frequently Asked Questions

Frequently Asked Questions

  • Can I go out with a yukata?

    Yes, it is okay.
    Please enjoy a walk wearing a Yukata.
    We also have sandals for external use, so please use them.
  • Is there a convenience store nearby?

    There are two cases about 3 minutes by car.
    There is also a 24-hour supermarket within a 7-8 minute walk.
  • Is there an open-air bath in the large communal bath?

    Yes, we do provide.
    There is an open-air bath in each of the two large communal baths.
  • I have tattoos and tattoos, can I put them in the public bath?

    I am sorry.
    Those with tattoos and tattoos are not allowed to use the large communal bath.
  • Do you have a massage?

    Yes, we arrange from outside.
    If you would like to use it, please contact the front desk.
  • Please tell me the business hours of the shop.

    The shop is open from 7:00 to 20:00.
  • Can you send me a pamphlet for the accommodation?

    Yes, we will send it.
    Please tell me the shipping address.
  • Do you have a rental cycle?

    I am sorry.
    There is no rental cycle.
  • Do you have a mobile phone / smartphone charger?

    I am sorry.
    We do not have a mobile phone / smartphone charger, so please bring it with you.
  • Do you have an umbrella?

    Although the number is limited, we rent it.
    Please contact the front desk.
  • Do you have an ice machine?

    Not available in guest rooms and common spaces.
    There is a charge, but ice can be prepared, so please speak to the front desk.
  • Do you have a coin laundry?

    I am sorry.
    We do not have a laundromat.
    If you contact the front desk, we will guide you to a nearby coin laundry.
  • Do you have a vending machine?

    Yes, we do provide.

    ■Soft drinks:1st and 7th floors
    ■Alcoholic beverage:7th floor
  • Do you have a microwave?

    Not available in rooms and common spaces.
    If you wish, please contact the front desk.
  • Do you have an air purifier?

    All rooms have a humidified air purifier.
  • Do you have an electric kettle?

    Available in all guest rooms.
  • Do you have a wheelchair?

    We are preparing.
    We have two wheelchairs for rent, so please feel free to contact the front desk.
  • Can I borrow more than one room key?

    I am sorry.
    There is only one room key.
  • Can you make a wake-up call?

    Yes, certainly.
    Please contact the front desk.
  • Is the bath in the room a hot spring?

    The bath in the room is not a hot spring.
    The hot spring is a large public bath on the top floor.
  • Is there a bath in the room?

    There is basically no room other than Western-style rooms and Japanese-style + Western-style rooms.
    Please use the large communal bath on thContinue reading
  • Is the toilet in the room a shower toilet?

    Yes.All rooms have shower toilets.
  • Is there a toilet in the room?

    Yes.All rooms are available.
  • How about the view from the room?

    From the Japanese-Western style room, you can see Mt Fuji
    The Japanese-style rooms, except for the other twins, overlook the Kano River and Continue reading
  • Can I get a receipt?

    Yes.Receipts are issued at the front desk.Please ask at the time of payment.
  • Can I get a proof of accommodation?

    Yes.Accommodation certificate can be issued.Please contact us at check-in.
  • Can I use a credit card?

    Yes.Credit cards below can be used.
    ■ Master
  • Please tell me the address of the accommodation.

    〒410-2201 1133 Kona, Izunokuni City, Shizuoka Prefecture is.
  • How do I get to the property?

    About 5 minutes by car from the Izu Chuo Expressway Nagaoka North Interchange

    About 5 minutes by car from Izu Nnagaoka Station
  • Is there a transfer?

    There is a pick-up service to the nearest station, Izu Nnagaoka Station
    If you would like to pick up and drop off, please contact us in advaContinue reading


Please feel free to contact us if you have any questions.