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  2. Frequently Asked Questions

Frequently Asked Questions

  • When will the cancellation fee be charged?

    Cancellation fees are as follows.
    ■6-4 days before your stay:10% of room rate
    ■3 days to 2 days before your stay:30% of room rate
    ■The day bContinue reading
  • Can I go out with a yukata?

    Yes, it is okay.
    Please enjoy a walk wearing a Yukata.
    We also have sandals for external use, so please use them.
  • Is there a convenience store nearby?

    There are two cases about 3 minutes by car.
    There is also a 24-hour supermarket within a 7-8 minute walk.
  • Is there an open-air bath in the large communal bath?

    Yes, we do provide.
    There is an open-air bath in each of the two large communal baths.
  • I have tattoos and tattoos, can I put them in the public bath?

    I am sorry.
    Those with tattoos and tattoos are not allowed to use the large communal bath.
  • Do you have a massage?

    Yes, we arrange from outside.
    If you would like to use it, please contact the front desk.
  • Please tell me the business hours of the shop.

    The shop is open from 7:00 to 20:00.
  • Can you send me a pamphlet for the accommodation?

    Yes, we will send it.
    Please tell me the shipping address.
  • Do you have a rental cycle?

    I am sorry.
    There is no rental cycle.
  • Do you have a mobile phone / smartphone charger?

    I am sorry.
    We do not have a mobile phone / smartphone charger, so please bring it with you.
  • Do you have an umbrella?

    Although the number is limited, we rent it.
    Please contact the front desk.
  • Do you have an ice machine?

    Not available in guest rooms and common spaces.
    There is a charge, but ice can be prepared, so please speak to the front desk.
  • Do you have a coin laundry?

    I am sorry.
    We do not have a laundromat.
    If you contact the front desk, we will guide you to a nearby coin laundry.
  • Do you have a vending machine?

    Yes, we do provide.

    ■Soft drinks:1st and 7th floors
    ■Alcoholic beverage:7th floor
  • Do you have a microwave?

    Not available in rooms and common spaces.
    If you wish, please contact the front desk.
  • Do you have an air purifier?

    All rooms have a humidified air purifier.
  • Do you have an electric kettle?

    Available in all guest rooms.
  • Do you have a wheelchair?

    We are preparing.
    We have two wheelchairs for rent, so please feel free to contact the front desk.
  • Can I borrow more than one room key?

    I am sorry.
    There is only one room key.
  • Can you make a wake-up call?

    Yes, certainly.
    Please contact the front desk.
  • Is the bath in the room a hot spring?

    The bath in the room is not a hot spring.
    The hot spring is a large public bath on the top floor.
  • Is there a bath in the room?

    There is basically no room other than Western-style rooms and Japanese-style + Western-style rooms.
    Please use the large communal bath on thContinue reading
  • Is the toilet in the room a shower toilet?

    Yes.All rooms have shower toilets.
  • Is there a toilet in the room?

    Yes.All rooms are available.
  • How about the view from the room?

    From the Japanese-Western style room, you can see Mt Fuji
    The Japanese-style rooms, except for the other twins, overlook the Kano River and Continue reading
  • Can I get a receipt?

    Yes.Receipts are issued at the front desk.Please ask at the time of payment.
  • Can I get a proof of accommodation?

    Yes.Accommodation certificate can be issued.Please contact us at check-in.
  • Can I use a credit card?

    Yes.Credit cards below can be used.
    ■ Master
  • Please tell me the address of the accommodation.

    〒410-2201 1133 Kona, Izunokuni City, Shizuoka Prefecture is.
  • How do I get to the property?

    About 5 minutes by car from the Izu Chuo Expressway Nagaoka North Interchange

    About 5 minutes by car from Izu Nnagaoka Station


Please feel free to contact us if you have any questions.