Frequently Asked Questions

Cancellation fees are as follows.
■6-4 days before your stay:10% of room rate
■3 days to 2 days before your stay:30% of room rate
■The day b…Continue reading

Yes, it is okay.
Please enjoy a walk wearing a Yukata.
We also have sandals for external use, so please use them.

There are two cases about 3 minutes by car.
There is also a 24-hour supermarket within a 7-8 minute walk.

Yes, we do provide.
There is an open-air bath in each of the two large communal baths.

I am sorry.
Those with tattoos and tattoos are not allowed to use the large communal bath.

Yes, we arrange from outside.
If you would like to use it, please contact the front desk.

The shop is open from 7:00 to 20:00.

Yes, we will send it.
Please tell me the shipping address.

I am sorry.
There is no rental cycle.

I am sorry.
We do not have a mobile phone / smartphone charger, so please bring it with you.

Although the number is limited, we rent it.
Please contact the front desk.

Not available in guest rooms and common spaces.
There is a charge, but ice can be prepared, so please speak to the front desk.

I am sorry.
We do not have a laundromat.
If you contact the front desk, we will guide you to a nearby coin laundry.

Yes, we do provide.

■Soft drinks:1st and 7th floors
■Alcoholic beverage:7th floor

Not available in rooms and common spaces.
If you wish, please contact the front desk.

All rooms have a humidified air purifier.

Available in all guest rooms.

We are preparing.
We have two wheelchairs for rent, so please feel free to contact the front desk.

I am sorry.
There is only one room key.

Yes, certainly.
Please contact the front desk.

The bath in the room is not a hot spring.
The hot spring is a large public bath on the top floor.

There is basically no room other than Western-style rooms and Japanese-style + Western-style rooms.
Please use the large communal bath on th…Continue reading

Yes.All rooms have shower toilets.

Yes.All rooms are available.

From the Japanese-Western style room, you can see Mt Fuji
The Japanese-style rooms, except for the other twins, overlook the Kano River and …Continue reading

Yes.Receipts are issued at the front desk.Please ask at the time of payment.

Yes.Accommodation certificate can be issued.Please contact us at check-in.

Yes.Credit cards below can be used.
■Visa
■ Master
■JCB
■Amex
■DC

〒410-2201　1133 Kona, Izunokuni City, Shizuoka Prefecture　is.

About 5 minutes by car from the Izu Chuo Expressway Nagaoka North Interchange

About 5 minutes by car from Izu Nnagaoka Station