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- Frequently Asked Questions
055-948-1095
Is there a transfer?
There is a pick-up service to the nearest station, Izu Nnagaoka Station
If you would like to pick up and drop off, please contact us in adva…Continue readingCan I leave my car before check-in?
The front desk can handle this matter.
Also, please feel free to ask as we are still accepting orders after check-out.Can I use the parking lot for large cars?
You can park your car if it is the size of a standard one-box car.(There is no height limit because it is a flat parking lot)
※If you are tr…Continue readingHow long can I change the number of people?
It is possible until the day before check-in.
Please contact us by phone (055-948-1095).
Please understand that a cancellation fee may apply…Continue readingCan I change the room?
Yes.It can be changed depending on the availability.
Please follow the change procedure from each reservation site.
However, plan and conten…Continue readingCan I change my accommodation plan
Yes.It can be changed depending on the availability.
Please follow the change procedure from each reservation site.
However, plan and conten…Continue readingCan I leave the parcel sent by courier?
It will be stored at the front desk.
When sending, please write the date of stay and the name of the guest on the form.
We would appreciate …Continue readingCan I get my luggage before check-in?
The front desk can handle this matter.
We also accept luggage storage after check-out, so please feel free to ask.Please tell me the check in time and check out time
Check-in is usually from 14:00 and check-out is at 10:00.What time should I check in?
For guests with dinner, please check-in by 18:00, as the final start time for dinner is 18:00.(※If you check in after 18:30, dinner cannot b…Continue readingIs it possible to have a day trip hot spring?
One-day hot springs that only take a bath are not available at this time.
For more information, please contact us by phone.Is there a parking lot?
There is a flat parking lot in front of the main entrance where about 50 cars can be parked.
You can park your car anywhere within the frame…Continue readingWhat time is dinner time?
Dinner start time is "17:30, 18:00 (last)".(※If you check in after 18:30, dinner cannot be served.)
In addition, the start time will be anno…Continue readingDo you have a refrigerator?
Every room has an air refrigerator. There are vending machines on the 1st and 7th floors of this facility, so you can put alcohol and juice …Continue readingIs there a non-smoking room?
All rooms are non-smoking. Smoking is not allowed in the rooms, but there are smoking areas on the 1st and 7th floors of the property.Do you support barrier-free?
Although it is possible to move by wheelchair within this facility, there is no room for fully barrier-free service, so it seems that assist…Continue readingPlease tell me the safekeeping of valuable items
In-room safe (free) Other, we will keep you at the front desk. (From 7:00 to 21:00)Can I connect the Internet in the room?
Internet connection service using wireless LAN can be used for free in all guest rooms. We do not have a PC so please bring it.What kind of landscape can you see from your room?
"You can enjoy different views depending on the type of room.
【Japanese-style room】
Kano River, you can see the Amagi / Hakone Mountains du…Continue reading
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Reservation·Inquiries
Please feel free to contact us if you have any questions.